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VNTOPUP
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- Customers hold current accounts with Eximbank.
- Customers must register and activate the service before using. Each mobile phone subscriber can register to use the service for only 1 (one) current account.
- Registration, registration cancelation, and change of service usage information: carried out at Eximbank’s banking units.
| II. GENERAL STIPULATIONS OF VNTOPUP SERVICE: |
- Customers can top-up for their own mobile phone and/or subscribers of other telecommunication networks.
- Postpaid subscribers of Viettel, Mobifone.
- Pre-paid subscribers of all telecommunication networks .
- Customers carry out VnTopup service by sending SMS messages or the application installed on their cell phones (to download the application, please SMS SET EIB to 8149), or download from this link (link download)
- Customers carry out top-up transactions via SMS messages in accordance with the regulations of the “SYNTAX OF VNTOPUP SERVICE MESSAGE”.
- For successful top-up transactions, the Bank will automatically debit customer’s current accounts registered to use the service.
- Customers’ top-up limit is maximum VND2,000,000 per day (Vietnamese dongs two million per day).
- Vn-Topup service is applicable to all subscribers of telecommunication networks of Vinaphone, Mobiphone, Viettel, EVN, S-Fone, Vietnammobile and Beeline.
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| III. SERVICE USAGE INSTRUCTION: |
1. Registration:
Registration can be done at any banking units of Eximbank. Upon successful registration, customers will receive an SMS with the following content:
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You have successfully registered the VnTopup service. To activate, please SMS: OK {password} to 8049. Hotline: 1900555577. |
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2. Service activation:
Customers must activate the service before using.
To activate, customers compose an SMS and send to 8049 with the following syntax:
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- Activate without using password: OK
- Activate using password: OK {Password}
{Password}: A string of unlimited numbers and/or letters as chosen by customers.
After successful activation, customers will receive the following SMS:
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Successfully activated. To top-up, please SMS "NAP Value CellphoneNumber Password" to 8049. Value: VN10,VN20,VN30,VN50,VN100,VN200,VN300,VN500. Hotline: 1900555577. |
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3. Top-up:
a. Top-up by SMS: SMS to 8049 with the following syntax:
| Top up for your own subscription number |
Top up for other subscribers’ number |
NAP Value Password |
NAP Value Phonenumber Password
or:
BAN Value Phonenumber Password |
Ex: Customer wants to top up VND100,000 to his/her phone account. |
Ex: Customer wants to top up VND100,000 for the number 0912345678. |
 Customers not registering to use password upon service activation |
NAP VN100 to 8049
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NAP VN100 0912345678
or
BAN VN100 0912345678
to 8049
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Customers registering to use password upon service activation |
NAP VN100 12345 to 8049 (password: 12345) |
NAP VN100 0912345678 12345
or:
BAN VN100 0912345678 12345
to 8049 (password: 12345) |
Customer receiving the SMS notifying successful top-up as follows: |
You have successfully topped up; your account is debited with VND95000. Transaction code: 123456. Hotline 1900555577. |
You have successfully topped up for the phone number 0912345678; your account is debited with VND95000. Transaction code: 123456. Hotline 1900555577. |
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b. Top-up by application (Customers follow the instructions on application screen)
| Top-up for your own subscription number |
Top-up for other subscribers’ number |
On the application screen, click:
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Top-up for phone account → Top-up for your own subscription number → Enter password and desired value. |
Top-up for phone account → Top-up for other subscribers’ number → Enter phone number, password and desired value. |
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4. Password:
- Customers can set/change/cancel password according to the syntax stipulated in the appendix enclosed hereto.
- In case of forgetting password, customers can contact the Hotline at 1900555577 for resetting password. The new password would be the last four (04) digits of customers’ mobile phone number. After resetting password, customers have to send an SMS for changing password as per the following syntax:
MK 4-last-digits-of-phone-number New-password => to 8049
- For further inquiries, please contact Eximbank’s banking units or Call Center at 39.15.15.15.
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Customers SMS to 8049 as per the following syntax:
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1. Syntax for service activation:
Activate without using password: OK
Activate using password: OK {Password}
Compose SMS with content: OK Password (Password is a string of unlimited numbers and/or letters as chosen by customers).
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2. Top-up:
For the customer’s subscription number.
NAP Value Password
For other subscription number:
NAP Value Phonenumber Password
BAN Value Phonenumber Password
Of which:
NAP, BAN: The keyword of the service.
Phonenumber: The phone number to be topped up.
Password: Optional, set by customer upon service activation
Value: The value to be topped up. Values are defined as follows:
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Value |
Respective amount |
Value |
Respective amount |
VN10 |
VND10,000 |
VN100 |
VND100,000 |
VN20 |
VND20,000 |
VN200 |
VND200,000 |
VN30 |
VND30,000 |
VN300 |
VND300,000 |
VN50 |
VND50,000 |
VN500 |
VND500,000 |
3. Setting/Changing Password:
Setting Password:
MK NOP NewPassword
Changing Password:
MK OldPassword NewPassword
Remove Password:
MK OldPassword NOP
Of which: MK, NOP: Keywords of the service. |
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