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EXIMBANK’S PHONE BANKING SERVICE
Please dial (08) 39144955, you will be provided with information on::

Interest rates
Exchange rates
Account balance
Real estate and market
New policies, products & services
Investment-financial-treasury advice
Questions and Answers
Eximbank Phone Banking service provides all information of the Bank. All customers can get access to this service.
Free selection of service: All customers can get free access to the service to listen to information relating to interest rates, exchange rates, market conditions, products & services, or financial advisory news, etc.
Selection of service for registration: provides customers with further individual or corporate information such as account information, and faxes supplying information on interest rate, exchange rate, account balance, service suspension, etc. Eximbank currently provides this service completely free of charge. In case of faxes, as from December 09, 2003, fees shall be applied in accordance with Eximbank’s fee schedule from time to time.


Instructions on usage
Free service

Interest rates
Exchange rates
Account balance
Real Estate and market news
New policies, products & services
Investment-financial-treasury advice
Questions and Answers

Free selection of service: All customers can get free access to the service to listen to information relating to interest rates, exchange rates, market conditions, products & services, or financial advisory news, etc.
Selection of service for registration: Provides customers with further individual or corporate information such as account information, and faxes supplying information on interest rate, exchange rate, account balance, service suspension, etc. Eximbank currently provides this service completely free of charge. In case of faxes, as from December 09, 2003, fees shall be applied in accordance with Eximbank’s fee schedule from time to time.

Step 1: Access the system, dial (08) 39144955, and select for English or Vietnamese.
Step 2: For free service, press 1
Step 3: Get access to the following information

Exchange rates
Interest rates
Other information
Transfer to operators

Registered service
Step 1: Access the system, dial (08) 39144955, and select for English or Vietnamese
Step 2: For registered service, press 2.
Step 3: Input Customer Information File (CIF) which includes 9 digits.
Step 4: Input password which includes 6 digits
Step 5: Get access to the following information

Press 1 -> Exchange rates

Press 1: Currency exchange rate
Press 2: Gold exchange rate
Press 3: To receive the Fax providing information on exchange rates

Press 2-> Interest rates

Press 1: Individual savings and deposit interest rates
Press 2: Corporate deposit interest rates
Press 3: Gold lending interest rate
Press 4: Foreign currency lending interest rate
Press 5: VND lending interest rate
Press 6: To receive the Fax providing information on interest rates

Press 3 - > Other information

Press 1: Eximbank’s branch list
Press 2: Eximbank’s new policies, products & services
Press 3: Real estate and market news
Press 4: Financial advisory news


Press 4-> Transfer to operators
Press 5 -> Account information

Press 1: Demand deposit account
Press 2: Term deposit account
Press 3: Loan account

Press 6 -> Changing password

Press 1: Yes
Press 2: Cancle

Press 7 -> Service suspension

Press 1: Yes
Press 2: Cancle

Press 8 -> Transfer to operators


Note: Press 9 to return to the previous menu (regardless of where you are). To end the call, press # (regardless of where you are)

Contact: For enquiries about the product or further instructions, please kindly contact your nearest Branch/Transaction Office or Call-Center: (84-8)39151515

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