Eximbank

Eximbank – Thien Hoa
Co-branded Card

Is a membership card of Thien Nam Hoa Co.,Ltd.(Thien Hoa), integrated with the payment function of domestic prepaid cards issued by Eximbank, including 2 types: Anonymous Prepaid Cards and Personalized Prepaid Cards.

Scope of card usage:

In Vietnam.

Usage utilities:

Anonymous Prepaid Cards:

- To pay for goods and services at Eximbank’s merchants;
- To pay for bills of electricity, water, telephone, etc. at Eximbank’s ATMs;
- To change PIN; inquire about card balance or check statements at ATMs;
- To inquire about card transactions on the website of Eximbank by using the ID and password provided by the Bank upon card issuance;
- No cash withdrawal or fund transfer is allowed;
- Maximum card balance is VND 5 million (non-interest bearing);

Note: Please refer to Regulation on anonymous card use at
https://ebanking.eximbank.com.vn/prepaidcard/

Personalized Prepaid Cards:

Similar to local debit cards (V-TOP).

Special offers for Eximbank- Thien Hoa cards:

By Thien Hoa:

- Up to 50% discount on several products;
- Entitled to participate in the point accumulation program - purchasing goods at preferential prices by using accumulated points. Especially, during promotion programs at Thien Hoa, Customers are entitled to have their accumulated points doubled.

By Eximbank:

For Anonymous Prepaid Cards:

No card issuance fee.

For Personalized Prepaid Cards:

- Free-of-charge conversion from anonymous card to Personalized card;
- No upfront collection of account balance maintenance fee upon card Personalization (When Customers deposit into card account for card use fee for the first time, Eximbank will hold VND 50,000 as regulated);
- Free-of-charge use of SMS-Banking for 6 months;
- Free registration for VN-TOPUP service;
- Entitled to join the program “Bonus point accumulation and satisfying gift conversion” at Eximbank;
- Entitled to other privileged programs of Eximbank (from time to time).

Card issuance procedures:

For Anonymous cards:

- No personal information is required.

For Personalized cards:

- Account Opening Application (as per Eximbank’s form);
- ID Card/Passport;
- One 3 x 4photo;
(Please bring along your existing anonymous cards in case of changing to Personalized cards)

Fee schedule:

Similar to that of local debit card (V-TOP) .

Place of card issuance:

Thien Hoa Electronics & Furniture Shopping Centers System, including:
- Thien Hoa District 10, 277B Cach Mang Thang Tam Street, Ward 12, District 10, HCMC;
- Thien Hoa District 12, 2B-6B Truong Chinh Street, Ward Tan Thoi Nhat, District 12, HCMC;
- Thien Hoa Coop Mart Ly Thuong Kiet Street, Second Floor, Coop Mart Ly Thuong Kiet, 497 Hoa Hao Street, Ward 5, District 10, HCMC;
- Thien Hoa District 7: 571 Huynh Tan Phat Street, Ward Tan Thuan Dong, District 7, HCMC;
- Thien Hoa Go Vap District: 168 Quang Trung Street, Ward 10, Go Vap District, HCMC.

Place of card Personalization:

At Eximbank’s banking units.

Frequently asked questions on Eximbank – Thien Hoa Cards:

Please see here.

Customer Support:

- For products, services, and programs of Thien Hoa:
Customer Service Center of Thien Hoa
437 Cong Hoa Street, Ward 15, Tan Binh District, HCMC
Tel: 08-8105105. Fax: 8102870

- Card Service:
Vietnam Export Import Commercial Joint Stock Bank (Eximbank)
The 8th Floor - Vincom Center, 72 Le Thanh Ton and 47 Ly Tu Trong Street, Ben Nghe Ward, District 1, Ho Chi Minh city
24/7 Service: 08.3821 0046 – 3821 0051
Email: card@ eximbank.com.vn