Eximbank

Account transaction Security credit
International settlement

Account transaction

Business		Normal processing time	Urgent processing time
Open account	First-time account opened by Customer	Maximum10 minutes after the customer fully provides files to the Bank.	after the customer fully provides files to the Bank
Open account	Customer changes information	Maximum5 minutes after customer fully provides files to the Bank.
Cash withdrawal	- VND - Foreign currency	Maximum 10 minutes after cash withdrawal order sent to the Cash Department .
Domestic transfer	In the same Eximbank’s system	Maximum 5 minutes	Immediately deliver after debit advice
Domestic transfer	Outside Eximbank’s system	Immediately in the working day (if customer’s order comes before the cut-off time as per the regulation of State Bank of Vietnam and announcement of Vietcombank)	Immediately deliver after debit advice
Overseas funds transfer	TTR payment	Immediately in the working day	Maximum around 15 minutes of delivering message/bankdraft statement to the next customer.
Overseas funds transfer	Issue Bankdraft		After checking the relevance of payment document and deposit account that has sufficient balance for payment
Issue guarantee letter with sufficient deposit	- Tender - Contract performance - Warranty - Payment - Tax	Maximum 4 hours	Maximum around 30 minutes of delivering guarantee letter to the customer after receiving guarantee request letter and deposit account has sufficient balance for deposit
Salary payment	The beneficiary has account at Eximbank	Immediately carry out in the working day
	The beneficiary has account outside Eximbank system:
	For the salary list less than 300 people	Immediately carry out in the working day
	For the salary list more than 300 people	Carry out in maximum 2 working days.

Loan - Guarantee

Loan profile

LOAN	NEW LOAN PROFILE			Loan profile done by credit limit or credit agreement each time/investment
Working capital loan	Security asset	Processing time		Processing time
	Valuable papers issued by Eximbank or block deposit account at Eximbank	Around 1 working day	Eximbank will disburse the loan as per the customer’s requirement	Eximbank will disburse the loan as per the customer’s request only upon receipt of the request and documents evidencing the customer’s loan use purpose
	Valuable paypers issued by other institutions	Maximum 2 working days	Eximbank will disburse the loan as per the customer’s requirement
	Other assets / not secured by the assets	Maximum 3 working days upon full receipt of loan profile	Eximbank reply the customer’s loan request
Investment	Having security assets	Maximum 7 working days upon full receipt of loan profile	Eximbank reply the customer’s loan request

Guarantee profile for issuing deferred LCs and bonds:

NEW GUARANTEE PROFILE			BY GUARANTEE LIMIT
Security asset	Processing time		Processing time
Valuable papers issued by Eximbank or block deposit account at Eximbank	Around 1 working day	Eximbank will issue guarantee letter or deferred LC as per customer’s request	Eximbank will issue guarantee letter immediately as per customer’s request
Valuable papers issued by other	Maximum 2 working days	Eximbank will issue guarantee letter or deferred LC as per customer’s request
Other assets / unsecured	Maximum 3 working days since full receipt of guarantee profile	Eximbank replies the customer’s guarantee request

Guarantee profile for issuing LC AS for deposit less than 100%

CUSTOMER’S CREDIT RELATION AT EXIMBANK	PROCESSING TIME
First time	Maximum 2 working days	Eximbank will reply LCAS processing request
Second time later on	Around 1 working day	Eximbank will reply LCAS processing request

International payment

Export payment

Business	Processing time	Note
I/ L/C advice / L/C amendment: 1. Directly inform customer by telephoning customer for coming to Eximbank to receive or amend L/C. 2. Advice L/C / amend L/C through the second advising bank	- Around 1 working day after authenticating and amending L/C - Informing by sending a letter attached with the original amendment L/C by post within 1 working day after authenticating and amending L/C.	- In case of not being able to contact the company, around 3 working days after receiving L/C / amendment, Export Bills Department will send a letter by post for reminding.
II/Documents processing: 1.Check and inform the condition of the documents presented by the customer 2.Discount export bills claimed by L/C method and money collection	- Maximum 1/2 working day after receiving the documents presented or sent via fax/email by the customer - Reply the company’s discount request within 2 working hours after the customers fully complete documents as per the L/C requirements.	- For sight documentary collections: the customer must have limit of documentary collection discount.
3. Send claimed documents	- In the working day after fully receiving full presented documents.	- In order to ensure compliance with DHL delivery time, if full documents are sent after 3 PM, they will be sent to the DHL, but on-forwarded next day.
III/ Pay for export bills	- After receiving and confirming the credit advice for the relevant documents, the customer’s account will be credited as per instruction in the same working day.

Import Bills

Business

Open / Amend / Cancel LC

Check and advise the claimed documents sent by the foreign bank

Payment

Credit Letter

(L/C)

Within 4 working hours after receipt of opening LC profile.

-Especially: When having urgent demand, Eximbank will open an L/C around 1 - 2 working hours.

Maximum in 1 working day after receipt of documents.

-Especially: When having urgent demand, Eximbank will advise L/C around 4 working hours upon receipt of documents.

* * For valid documents and endorsed B/L ones for receiving goods in advance:
- Carry out payment as per the LC
- Directly inform the customer payment date for each LC.

* For documents discrepancy:
- Carry out payment as per the L/C conditions
- If discrepancy is accepted after the date specified in the L/C, payment will be effected on the following day of discrepancy acceptance.

Documentary collection
(DP & DA)

Immediately inform the customer in the same day of receiving receipt

-DP: Pay in the next working day after receipt of the customer’s payment order.

- DA: Pay in maturity date.